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News reports have shared images and stories of the hardships endured by healthcare professionals during the COVID-19 pandemic, many working long hours to serve seriously ill patients amid shortages of equipment and protective gear. In this bonus episode of Problem Solved, we discuss these challenges with Lynda Enos, a certified ergonomics and human factors consultant with HumanFit who specializes in safe patient-handling programs for hospitals and outpatient facilities. She discusses some of the unique ergonomic challenges that caregivers have faced during the crisis, along with valuable lessons that can be learned and applied for similar events in the future.
IISE's Michael Hughes chats with Chick-fil-A Inc.'s manager of production design, David B. Reid, P.E., to learn more about how the popular American fast food company uses industrial engineering to keep the company's priority on the customer. Reid also explains the road that led him to Chick-fil-A and describes some of its future improvements. He will also be one of the keynote speakers at the Engineering Lean & Six Sigma Conference 2019 in Houston, Texas. Learn more and register for the event at: iise.org/leansixsigma