Problem Solved: The IISE Podcast

SPONSORED BY UNIVERSITY OF LOUISVILLE ONLINE LEARNING. IISE begins the new year with the Healthcare Systems Process Improvement Conference 2022, Jan. 19-21 in Orlando, Florida. In this episode, David Brandt chats with Tom West from Green Dot Consulting Group, instructor for the HSPI2022 pre-conference workshop, "Introduction to Design Thinking." West explains the application possibilities of design thinking in healthcare, his thoughts on pandemic problem solving and the sense of community he discovered at his first HSPI conference before the COVID-19 pandemic.