Problem Solved: The IISE Podcast

Elizabeth: Here's the problem.

Fast food might look simple from the
outside, but behind every perfectly

timed order, there's a massive complex
system at work, and every team member

has a role to play in creating the
experience that customers love.

Sam Hartman: At

any given shift, there's probably 35,
45 people working at a time in order to

get that sandwich to you in your car.

Elizabeth: So how do

they do it?

How does the company scale kindness and
efficiency across numerous locations?

Matt Riley: Don't be afraid
to start from scratch.

Hey, there's one or two things that.

Have completely changed how
we're we're gonna move forward.

Elizabeth: In this episode of Problem
Solved, we sit down with multi-location

Chick-fil-A, owner, Sam Hartman
and Matt Riley, VP of Enterprise

Solutions to explore leadership
systems and operational excellence.

Join us for a boots on the ground,
look at balancing efficiency with

humanity, designing systems and
teams, and staying true to a purpose.

On this episode of Problem
Solved, the IISE Podcast.